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Frequently Asked Questions
Can't find it? Ask the assistant (bottom-right) or WhatsApp +86 134 2309 4186.
Ordering
Open any product page and tap Order Now — the order form is pre-filled with the product. Enter quantity and city; your tier price calculates live. Send via WhatsApp in one tap. No account needed.
MOQs start at 20 pcs for motors and 50 pcs for controllers — deliberately sized for first-time importers. Mixed-SKU orders are standard.
Within working hours (6:00–16:00 PKT). A stamped PI with bank details is issued the same day your order is confirmed.
Products & Quality
Order them as a matched set — we bench-test controller + instrument cluster + harness together and include the pin-out schedule in the carton.
ISO 9001:2015 factory QMS; CE/RoHS on electronics; CCC on electrical MRO items. Batch test reports (hipot, insulation, salt-spray) ship on request; SGS/BV inspection is welcome.
12 months against manufacturing defects, with 1:1 replacement of confirmed defective units in your next shipment — no freight charge on the replacements.
Shipping & Customs
Sea: 18–25 days sailing to Karachi Port / Port Qasim + 3–5 days clearance. Air: 5–8 days to Lahore/Karachi. LCL is available from roughly 1 CBM.
EV-specific parts (HS 8501.32, 8542.31, 8504.40) carry 1% import duty for e-motorcycle CKD until 30 June 2027. We provide datasheets and invoice coding so your clearing agent can claim it.
Commercial invoice, packing list, B/L, certificate of origin and technical datasheets — everything a Pakistani clearing agent needs.
Payment
T/T 30% deposit / 70% vs B/L copy; L/C at sight above USD 20,000; Western Union/MoneyGram for samples; JazzCash/EasyPaisa via partner agent for samples; Alipay/WeChat for China-side agents.
Pay only against our stamped PI with bank details, issued from our official email. Verify any change of details via WhatsApp video before transferring.